What we collect

We collect information in connection with booking enquiries. This may include the following, to the extent supplied by you via a form on this website, telephone or email, or subsequently by post:

• name and contact information including email address, postal address and telephone numbers;
• relevant information relating to you, other party members, including ages and details of minors, or other matters relating to your visit;
• bank details (if supplied);
• other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following principal reasons:

• to communicate with you about letting the property;
• to ensure that the property and facilities provided meet your needs;
• for internal record keeping;
• to fulfil our legal obligations in letting the property;
• to allow us to return security deposits to you;
• to provide you with information about the property and special offers which we consider may be of interest to you.

Very occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place physical, electronic and managerial procedures, which we consider are reasonable to safeguard and secure the information we collect online.

How we use cookies

For details of our cookie policy, please see the separate page.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Where your information may be held

Information may be held at our administrative address or by one of our third party providers:

• Our website is hosted by Clook (a trading name of Sub 6 Limited)
• Data backup is on OneDrive - operated by Microsoft
• Analytics is by Google, but we only provide them with fully anonymised data

How long your personal information will be kept

We will hold personal information for the period of time we deliver products and services and until there is no foreseeable legitimate business interest with you, or until you have exercised your right for your personal information to be removed from our systems.

Your rights

Under the General Data Protection Regulation you have a number of important rights free of charge, including rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
• require us to correct any mistakes in your personal information which we hold
• require the erasure of personal information concerning you in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• and other relevant rights set out in the General Data Protection Regulation

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please email, call or write to us using the details found in the section below. Let us have enough information to identify you which will include your full name, address and property address. It is likely that we will also require proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill). Please let us know the information to which your request relates, including any account or reference numbers, if you have them.

Who is the data controller and its regulator

The Data Controller is Alison Evens, High Mosser Gate, Mosser, Cockermouth, Cumbria, CA13 0SR and can be contacted at Enable JavaScript to view protected content. or on telephone number 01900 828189.

The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk/concerns or telephone: 0303 123 1113.